Kobe International Community Center

Water, Electricity, Gas, Telephone

Water
Commencement and Discontinuation of Water and Sewage Services
Carry out notification by contacting the center which has jurisdiction over the area in which you live, through mail or by filling out the required items on a "Water Service Application (postcard)" which are left in plastic bags near entranceway doors and returning the card via postal mail. If no notification is made, it will not be possible to determine the date on which services were started, which could lead to billing problems.
Sewage service is started simultaneously with water service.

Payment of Water and Sewage Charges
The charges noted on the invoices sent should be paid by the noted payment deadline at a bank, post office, convenience store or other applicable location. Applications can also be made for automatic account transfer from bank and post office accounts.
Sewage use charges are determined based on the water amounts used and the number of persons living in the residence and billed together with the water charges.


Contact Information for each Center

<Higashinada Ward/Nada Ward> East Center   TEL: 078-451-2020
<Chuo Ward/Hyogo Ward> Central Center     TEL: 078-341-5451
<Kita Ward> North Center>               TEL: 078-582-4000
<Nagata Ward/Suma Ward> West Center      TEL: 078-733-6601
<Tarumi Ward/Nishi Ward> Tarumi Center     TEL: 078-784-0550

* When you move in (Notification of Commencement of Use)
・Notification must be submitted even if the water runs. If the water does not run, open the main water valve to begin use after submitting the notification.
* When you move out (Notification of Discontinuation of Use)
・Submit notification 3-4 days before moving. Make sure to include your "customer number", "address/name", "moving date" and "new address".
Notification of commencement and discontinuation of use via the Internet
・Application can be made up to 30 days before the relevant date (system can be used 24 hours a day)


Electricity
In Order to Commence Electrical Service
Contact the Kansai Electric Power Co. and turn on the breakers after completing required procedures. Western Japan uses a 100 volt, 60 hertz current.
Kansai Electric Power Co.
(Higashinada Ward/Nada Ward/Chuo Ward/Hyogo Ward/Nagata Ward/Suma Ward/Kita Ward Southwest area)
Kobe Office             TEL: 0800-777-8041/078-220-0028
(Nish Ward/Tarumi Ward)
Akashi Office          TEL: 0800-777-8046/078-912-6050
(Kita Ward Ogo Machi)
Kakogawa Office      TEL: 0800-777-8082/078-421-9068
(Kita Ward East)
Mita Office             TEL: 0800-777-8047/079-550-0016

Payment of Electricity Charges
The charges noted on the invoices sent should be paid by the noted payment deadline at a bank, post office, convenience store or other applicable location. Applications can also be made for automatic account transfer from bank and post office accounts.

Gas
Contact Osaka Gas
You can contact Osaka Gas via telephone for a variety of gas related items including commencement and discontinuation of gas usage, gas charges, gas equipment repair, gas related construction, etc.

Osaka Gas Customer Center Hyogo Living Office 0120-7-94817
■ Telephone Reception Hours: (Monday-Saturday) 9am to 7pm, (Sundays and Holidays) 9am to 5pm


Payment of Gas Charges

The charges noted on the invoices sent should be paid by the noted payment deadline at a bank, post office, convenience store or other applicable location. Applications can also be made for automatic account transfer from bank and post office accounts.

Telephone
Call the NTT West Service Center (116) or use the NTT Internet Reservation Service to apply.

* For English, Portuguese, Spanish, Chinese, and Korean interpretation
call NTT WEST Information (Tel. 0120-064-337 Toll free)
(Monday-Saturday) 9am to 5pm *Can also be called from mobile phones and PHSs.


Contact a service provider to use IP telephone services (telephone which uses internet data lines).



The translation is based on the data available as of February, 2016. Please note that new systems, system changes etc. may have been introduced after this date. Responsibility for the linked websites lies with their creators. Kobe City accepts no responsibility for their content etc.